FAQs
1
Do you offer free shipping?
Yes. We offer free shipping on all orders, regardless of destination or order value.
2
Where do you ship to?
Our operations are based in Europe, and we ship worldwide.
In some countries, delivery times may be slightly longer due to local customs procedures, but we always ensure the same level of care and quality in shipping.
3
How long does it take to receive my order?
We work exclusively with reliable shipping partners.
Delivery usually takes 7 to 15 business days, depending on your location and customs clearance. In some cases, orders may arrive sooner.
4
Where is my order?
Once your order has been shipped, you will receive an email within 48 hours containing a tracking number, allowing you to follow every step of the delivery.
5
Do your products have quality certification?
Yes. We only work with suppliers that meet European quality and safety standards.
Every product undergoes strict quality control before shipment.
Returns & Refunds
1
What is your return policy?
We offer a 100% money-back guarantee.
If you are not completely satisfied, you may return your product within 30 days of delivery and receive a full refund — no questions asked.
2
How can I return my order?
Please contact us by email at support@kaldrek.com with your order number.
We will send you the return instructions and the correct return address.
Once received, we will refund the amount to the original payment method at no additional cost.
3
How long does an exchange take?
Once the returned item arrives at our warehouse, we process the exchange within up to 10 business days — usually faster.
You will receive a new tracking number by email.
4
Do you cover return shipping costs?
Yes. We cover all return shipping costs for customers within the European Union.
Contact
1
How can I contact customer service?
You can reach us by email at contact@kaldrek.com
Our team is available 7 days a week.
2
How quickly does customer service respond?
Our goal is to respond within 48 hours, and often much faster.