Shipping Policy

This Shipping Policy explains how Kaldrek processes, ships, and delivers orders placed through our website. By placing an order, you agree to the terms outlined below.

1. Shipping Destinations

We offer worldwide shipping. Orders can be delivered to most countries and regions.

Please note that delivery times may vary depending on the destination and local customs procedures.

2. Processing Time

All orders are processed within 1–3 business days after payment confirmation.

• Orders are not shipped or delivered on weekends or public holidays.
• During periods of high demand, processing times may be slightly extended. In such cases, customers will be notified.

3. Estimated Delivery Times

Estimated delivery times vary by location and are provided as a general guideline:

• Domestic & Regional Orders: 7–10 business days
• International Orders: 7–15 business days

Delivery times may be affected by customs clearance, carrier delays, weather conditions, or other factors beyond our control.

4. Shipping Costs

• Free shipping is offered on eligible orders as displayed at checkout.
• Any applicable shipping costs will be clearly shown before completing your purchase.

Please note that customs duties, taxes, or import fees (if applicable) are the responsibility of the customer and are determined by local authorities.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.

Tracking information may take up to 48 hours to become active after shipment.

6. Shipping Carriers

We work with reliable and trusted international shipping partners to ensure safe and timely delivery.

Carrier selection may vary depending on destination, package size, and logistics availability.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information.

We are not responsible for:

• Delays caused by incorrect or incomplete addresses
• Orders returned or lost due to address errors provided by the customer

If an order is returned to us due to address issues, additional shipping fees may apply.

8. Delayed or Lost Shipments

If your order has not arrived within the estimated delivery time, please contact our customer support team.

In cases of confirmed lost shipments, we will offer:

• A replacement shipment, or
• A full refund

9. Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery and provide clear photos of the package and product.

We will assess the situation and offer an appropriate solution, such as a replacement or refund.

10. Contact Information

For any questions regarding shipping, please contact us:

📧 Email: support@kaldrek.com
⏱️ Response time: within 48 business hours

11. Policy Updates

We reserve the right to update this Shipping Policy at any time.